The Village Dispatch » help desk http://villagedispatch.com Getting the word out to the web. Thu, 28 Jul 2011 00:58:42 +0000 en hourly 1 http://wordpress.org/?v=3.1.3 Consider Helpdesk Software http://villagedispatch.com/consider-helpdesk-software/ http://villagedispatch.com/consider-helpdesk-software/#comments Tue, 10 Nov 2009 02:06:20 +0000 whaleadmin http://thekeywordacademy.com/coaching/articles/?p=99826 Almost every company is in need of some form of helpdesk so they can answer questions of their customers. The problem is that having someone who is available on the phone can be very expensive. This is because they always have to be ready for a phone call, have the answers available, and as well have good customer service training. In addition you pay for them whether there are phone calls coming in or not.

The alternative is to look for the best help desk software that can be used online to answer your clients’ questions. This way the general daily questions that they come up with that of been asked 1000 times can be kept online and available to them so that your workers do not have to waste time with simple questions.

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